Active Directory Help Desk Management System

  • AdSysNet Password Manager lets the Administrators to configure the help desk administrators and assigning the corresponding users (containers/groups).

  • Help desk administrators can process the requests from their assigned users through the AdsysNet Password Manager web console. Also, the help desk administrators can perform the actions password reset, update profile, unlock account even when the request has not been made through the web console.

  • AdSysNet Password Manager supports both ticket based request/approval system as well as phone call based request/approval.

  • Users can make a request in the web console and submit it to the corresponding help desk administrators. Whenever a request is made by an user, a token is generated. With the generated token, user can track the request status whether it is in pending, processing, approved or rejected.

  • With password reset, unlock account and profile update requests, AdSysNet Password Manager lets the users to raise the general complaints.

  • In advance, AdSysNet Password Manager sends e-mail notification to the user and help desk administrator whenever a request is made, rejected/approved. Administrators can control the e-mail notifications on the corresponding actions.

  • When profile update (active directory personal information) request is made by an user, the help desk administrator can view the all attributes marked by the users with its existing value and requested new value.

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